Welcome to Outlet Stylo Wise’s FAQ section! We’re here to help you navigate your plus-size fashion journey with confidence. Below you’ll find answers to our most commonly asked questions about our products, delivery, returns and more.
About Our Products
What sizes do you offer?
We specialise in plus-size fashion for women, offering sizes starting from UK 14 and going up. Our collections include everything from beachwear to everyday essentials, all designed to flatter and celebrate your curves.
What types of clothing do you sell?
Our collections include:
- Plus Size Beachwear (bikinis, beach dresses, cover ups)
- Plus Size Dresses (black dresses, floral dresses, lace dresses, midi and mini dresses)
- Plus Size Denim (bootcut, cropped, high-waisted, mom jeans and jeggings)
- Plus Size Tops (blouses, oversized shirts)
Are your swimwear pieces tummy-control?
Yes! Many of our beachwear and swimwear items feature tummy-control technology and supportive designs to help you feel confident at the beach or pool. Look for these features in the product descriptions.
Ordering & Account Questions
How do I place an order?
Simply browse our collections, select your items and sizes, and proceed to checkout. You’ll need to provide your delivery details and choose your preferred payment method. We accept Visa, MasterCard, JCB and PayPal.
Do I need to create an account to shop?
While you can check out as a guest, creating an account allows you to track your orders, save your preferences, and enjoy faster checkout on future purchases.
How can I track my order?
Once your order has been dispatched, you’ll receive an email with tracking information. You can use this to follow your package’s journey to your doorstep.
Delivery Information
Where do you deliver?
We offer worldwide delivery to most countries (excluding some Asian and remote regions). Our Manchester-based team carefully prepares all orders for international shipping.
What are my delivery options?
We offer two convenient delivery options:
- Standard Shipping (£12.95): Delivered via DHL or FedEx in 10-15 days after dispatch (processed in 1-2 business days)
- Free Standard Shipping: For orders over £50, delivered via EMS in 15-25 days after dispatch
How long will my order take to arrive?
After processing (1-2 business days), delivery times are:
- 10-15 days for Standard Shipping (DHL/FedEx)
- 15-25 days for Free Shipping (EMS)
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unworn, with tags attached, and in original condition. We want you to be 100% happy with your purchase!
How do I return an item?
Please contact our customer service team at [email protected] to initiate your return. We’ll provide you with return instructions and the appropriate address.
When will I receive my refund?
Once we receive your returned items, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.
Payment Questions
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information. Your security is our priority.
Still Have Questions?
Our customer service team is always happy to help! Contact us at [email protected] and we’ll get back to you as soon as possible.
Happy shopping from all of us at Outlet Stylo Wise – where we celebrate every curve with confidence!