At Outlet Stylo Wise, we want you to feel as confident in our returns policy as you do in our plus-size fashion. If your curve-flattering pieces don’t fit perfectly or meet your expectations, we’re here to make it right.

Our Returns Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn and unwashed
  • In original condition with tags attached
  • In original packaging

Note: For hygiene reasons, we cannot accept returns on swimwear (including plus-size bikinis and beach bottoms) unless the hygiene liner is intact and tags are attached.

How to Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] with your order number and details about the item(s) you wish to return or exchange. You can use our template below.
  2. Wait for Approval: We’ll respond within 2 business days with return authorization and instructions.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached.
  4. Ship Your Return: Send the package to our Manchester address using a tracked shipping method. The customer is responsible for return shipping costs unless the item is faulty.

Return Shipping

Return shipping costs are the customer’s responsibility unless the item is faulty. We recommend using a tracked shipping service as we cannot be responsible for items lost in transit.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Deductions: Original shipping fees are non-refundable. For exchanges, we’ll cover the standard shipping cost to send your new item.

Exchange Process

Want a different size or style? Here’s how exchanges work:

  1. Follow the standard return process above
  2. Clearly state in your email that you’d like an exchange and specify the replacement item
  3. We’ll process your exchange once we receive the original item
  4. Your new item will be shipped via your original shipping method

Note: If the exchange item is of higher value, you’ll need to pay the difference. If it’s of lower value, we’ll refund the difference.

Return Request Template

Subject: Return/Exchange Request for Order #[Your Order Number]

Dear Outlet Stylo Wise Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange:
– [Product Name]
– [Size/Color]
– [Reason for return/exchange]

For exchanges, I would like:
– [New Product Name or Size/Color]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

  • Swimwear (plus-size bikinis and beach bottoms) with removed hygiene liners or tags
  • Any items that show signs of wear, washing, or damage

Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and replacement at no cost to you.

Our Returns Address

Outlet Stylo Wise
Returns Department
46 Copson St
Manchester, GB M6U 2IF

Have questions about our returns policy? Our customer service team is happy to help at [email protected].

Remember, our plus-size fashion is designed to celebrate your curves – if something doesn’t fit right, we want to make it right!