At Outlet Stylo Wise, we’re committed to making your plus-size shopping experience as smooth and enjoyable as possible. Whether you’re looking for curve-flattering beachwear, stylish jeans, or elegant dresses, we want you to feel confident from checkout to delivery and beyond.
Shipping Information
Order Processing
We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping (DHL or FedEx)
– Delivery time: 10-15 business days after dispatch
– Flat rate: £12.95
– Recommended for faster delivery
Free Shipping (EMS)
– Available for orders over £50
– Delivery time: 15-25 business days after dispatch
– Includes basic tracking
Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide, excluding some Asian countries and remote areas.
Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal for secure checkout.
Our Hassle-Free Returns Policy
We stand behind our plus-size fashion and want you to love every piece you order. If something doesn’t meet your expectations, we offer easy returns and exchanges within 15 days of receiving your order.
Return Conditions
To be eligible for return or exchange, items must be:
- Unworn and unwashed
- In original condition with all tags attached
- In original packaging
Non-Returnable Items:
- Swimwear (including plus-size bikinis and beach bottoms) unless the hygiene liner is intact and all tags are attached
- Any items showing signs of wear, washing, or damage
How to Return or Exchange
Step 1: Contact Us
Email our customer service team at [email protected] with your order number and details about the item(s) you wish to return or exchange. Use our template below for easy processing.
Step 2: Wait for Approval
We’ll respond within 2 business days with return authorization and instructions.
Step 3: Package Your Items
Securely pack the items in their original packaging with all tags attached.
Step 4: Ship Your Return
Send the package to our returns address using a tracked shipping method:
46 Copson St
Manchester, GB M6U 2IF
Note: Customers are responsible for return shipping costs unless the item is faulty.
Refund Process
Once we receive and inspect your return:
- Timing: Refunds are processed within 5-7 business days
- Method: Refunds will be issued to your original payment method
- Deductions: Original shipping fees are non-refundable
Exchange Process
Want a different size or style? Here’s how exchanges work:
- Follow the standard return process above
- Clearly state in your email that you’d like an exchange and specify the replacement item
- We’ll process your exchange once we receive the original item
- Your new item will be shipped via your original shipping method
Note: If the exchange item is of higher value, you’ll need to pay the difference. If it’s of lower value, we’ll refund the difference.
Return Request Template
Subject: Return/Exchange Request for Order #[Your Order Number]
Dear Outlet Stylo Wise Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item(s) for return/exchange:
– [Product Name]
– [Size/Color]
– [Reason for return/exchange]
For exchanges, I would like:
– [New Product Name or Size/Color]
Please let me know the next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]
Faulty or Incorrect Items
If you receive a damaged, faulty, or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and replacement at no cost to you.
Our Promise to You
At Outlet Stylo Wise, we celebrate curves and confidence. Our plus-size fashion is designed to make you look and feel amazing. If something doesn’t fit right or meet your expectations, we’re here to make it right!
Have questions about our shipping or returns policy? Our friendly customer service team is happy to help at [email protected].